Food Runner
Dubai, United Arab Emirates
Full timeOn-site
Job description
Company Overview
Kasumigaseki Restaurant is a premium Japanese dining concept in Dubai, offering an authentic and refined culinary experience rooted in traditional Japanese hospitality and craftsmanship. Under the leadership of Chef Keigo Abe, its Neo-Japanese menu combines technique, seasonality, and quiet precision with ingredients sourced from Japan.
Committed to excellence, Kasumigaseki delivers exceptional service through a seamless blend of precision, elegance, and highly personalised guest experiences. The restaurant was named Best Newcomer 2025 at the Hotel & Catering Awards and received nominations for Best Japanese Restaurant at the Time Out Dubai Awards 2026 and FACT Dining Awards 2026. Further reinforcing its position as a distinguished destination in Dubai’s upscale dining scene, Kasumigaseki is MICHELIN Selected in the MICHELIN Guide Dubai 2026.
Role Summary
We are looking for a detail-oriented and energetic Food Runner to support seamless service between our kitchen and front-of-house teams. You will ensure every dish is accurate, beautifully presented, delivered promptly, and aligned with Kasumigaseki’s exacting service standards.
Job Description
- Maintain thorough knowledge of the menu, including dish names, ingredients, accompaniments, allergens, and presentation.
- Read and verify kitchen order tickets (KOTs), ensuring each dish matches the order before leaving the food pass.
- Identify and immediately report missing items, delays, incorrect dishes, allergy concerns, presentation issues, or order discrepancies.
- Collect dishes from the pass when instructed and deliver them promptly to the correct table, guest, and course.
- Announce dishes clearly when required and position plates according to
restaurant service standards. - Coordinate food delivery so dishes for the same table and course arrive together
wherever possible. - Support delivery and takeaway operations by verifying dishes, quantities,
modifications, condiments, and packaging before handover. - Maintain a clean, hygienic, organized food pass, restaurant, and service area
throughout each shift. - Work closely with chefs, waiters, supervisors, and management to maintain
efficient service flow. - Follow all food safety, health and safety, hygiene, and restaurant service
procedures. - Attend briefings, menu tastings, and training sessions to maintain strong product
and operational knowledge
What we are looking for
- At least 1 year of experience in a hotel, restaurant or premium dining environment.
- Fluent written and spoken English, knowledge of Japanese language is advantage.
- Strong attention to detail and the ability to stay accurate under pressure.
- Ability to read, understand, and communicate clearly in operational English.
- Ability to understand KOTs and accurately compare orders against prepared
dishes. - A quick learner with strong menu, ingredient, allergen, and presentation
awareness. - Excellent teamwork and communication skills across front- and back-of-house
teams. - Good organization, speed, cleanliness, and service awareness in a busy
environment. - Familiarity with delivery/takeaway workflows and restaurant POS systems is an
advantage. - A proactive, professional attitude and a genuine commitment to exceptional
guest experience.